FAQ Frequently Asked Questions
What is Virtual Private Network (VPN) and how does it function?
VPN is very important in the age of technology and the use of the Internet. With cyber crime on the rise, everyone wants to protect his online privacy and stay anonymous while surfing and browsing. VPN is the perfect solution for this. It is based on the idea of tunneling, which means that all your information goes through a secured and encrypted `tunnel`. This way, you get total protection on the web.
What are the benefits of using VPN services?
If you decide to use VPN, you will be able to enjoy numerous advantages such as: absolute security while exchanging confidential mails or communicating with your business partners; high security standards for all your personal data; the ability to hide your real IP address and your current location; access to all blocked sites (you can visit Hulu, watch BBC or use Skype and VoIP freely); our efficient support team is constantly available so they can assist you at any moment.
What VPN plans do you offer and which one is the best for me?
Our company offers three VPN plans with different prices, different protocols and different list of the available servers. You just need to choose the one that suits your needs and demands. PPTP works on gre protocol with 128 bits encryption. You do not need any software for your VPN connection. This protocol is supported by mobile devices such as iPad, iPhone, Android, Windows Mobile. Our SSL and Grand plan are based on SSL protocol with 2048 bits encryption. You will need to install Open VPN Software that we will send you after you have ordered one of these two plans. SSL plan is a good choice for watching online TV stations, doing all banking activities, unblocking Skype of VoIP or playing games online. For all further information, you just need to visit our price page with detailed description of plans, their price and available servers...
What Operating Systems do you support?
We typically support: Mac OSX – Panther, Leopard, Tiger, Snow Leopard – Windows 2000, XP, XP 64-bit, Vista, Vista 64-bit, Windows 7 –iPhone and iPod Touch – Windows Mobile 5 & 6 Android – Symbian – Linux.
Will your VPN work with any type of Internet connection and can I increase the speed of my connection by using your services?
Limy VPN works with any type of Internet connection (Cable, DSL, dial up, Satellite, Wi-Fi, etc.) but you cannot increase the speed of your existing connection with VPN. Ping latency is the important factor of speed (ping refers to your distance from the particular server you have chosen and you can easily test it).
Do you offer trial/free accounts before I decide to order a particular plan?
Unfortunately, we do not offer trial accounts in order to prevent abuse. However, there is 7 days money back guarantee. This means that we will refund 100% of your money within 7 days of your purchase only in case there are huge problems with your VPN package and you are not able to connect after 7 days of persistently trying. But with the help of our efficient team, any problem that might come up can be easily solved.
Do you have limitations on the bandwidth volume or any censored content?
No, we do not have any bandwidth limitations (you can download or upload anything you like). As to the censored content, some sites are known for offering illegal content, so hacking and distribution of viruses or any other network sabotages will be subject to suspension or termination.
Do you keep logs or records of your customer`s activities?
We do not store logs at all since your anonymity and online protection is our top priority. Your IP address will be changed so there will be no traces or records of your online activities. You can surf and browse without any restrictions or fear of being compromised in any way.
Is it possible to use a VPN account with more than one device at the same time?
With a single VPN account, you cannot connect with more than one device at the same time. However, it is possible to use more devices if they share the same Internet connection/rooter. On the contrary, this will represent a multiple login that is strictly forbidden by our regulation policy.
Which plan is the best for my iPhone?
Devices such as iPhone and iPad are supporting only PPTP gre protocol so PPTP plan is the best and only solution for your iPhone.
What kinds of payment does your company accept?
We accept all major credit cards (Master Card, American Express, Visa, Discover) and PayPal.
Do I get any discount if I order for a period longer than a month?
Our company offers 25% discount if you order any of our three plans for one year period and 50% for 2 year period.